Security & Privacy

J. Parker Dutch Bulbs (W/S) Ltd is committed to ensuring your privacy is respected. Any information we ask you to supply to us when using this website will only be used in accordance with this privacy statement.

When we say 'we' or 'us' in this policy we are referring to J. Parker Dutch Bulbs (W/S) Ltd, registered office 14-16 Hadfield Street, Old Trafford, Manchester, M16 9FG company registered in England no. 1467306. Vat Reg no. 306147288.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice outlines how we may use information that we obtain about you when you do business with us as a customer of J Parkers. This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

J Parker Dutch Bulbs (Wholesale) Ltd is the controller and responsible for your personal data (collectively referred to as "J Parkers", "Company", "we", "us" or "our" in this privacy notice).

We have appointed a data security manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our full details are:
Full name of legal entity: J Parker Dutch Bulbs (Wholesale) Ltd
Name of data privacy manager: James Sloan
Email address: datasecurity@jparkers.co.uk
Postal address: 14-16 Hadfield Street, Old Trafford, Manchester, M16 9FG

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, , last name and title.
• Contact Data includes your [home address, business address, email address and telephone numbers.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
• Marketing and Communications Data includes information that allows us to choose how best to market specific communications to you.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the goods or services). In this case, we may have to cancel services you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your data through our provision of goods to you, your employer or the organisation you represent, , or by filling in forms or by corresponding with us by website, post, phone, email or otherwise. This includes personal data you provide when you:
• place an order for our goods;
• request marketing to be sent to you; or
• give us some feedback.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from analytics providers such as Google based outside the EU.
• Identity and Contact Data from publicly available sources such as Experian, Companies House and the Electoral Register based inside the EU.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data. You have the right to opt out from marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ Activity	Type of data	Lawful basis for processing including legitimate interest to do so
To register you as a new customer	Identity Contact	Performance of a contract
To manage payments, fees and charges and collect any fees owed to us	Identity Contact Financial Information Marketing and Communications	Performance of a contract Our legitimate interests to recover and process debts due to us
To provide services and manage our relationship with you including using a third party to assist in the provision of the services To include providing you with information you request, satisfaction surveys, changes to our services/ products or this privacy notice.	Identity Contact Marketing and Communications	Performance of a contract Our legitimate interests to provide the services you require, keep you updated and receive feedback Necessary to comply with a legal obligation
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, data handling and reporting)	Identity Contact Usage Professional	Our legitimate interests to run our business, provision of administration and IT services, network security, to prevent fraud or prevent access to the data we hold Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and to measure or understand the effectiveness of the advertising we serve to you	Identity Contact Usage Marketing and Communications Technical	Our legitimate interests to run our business, keep our website and marketing relevant and updated, develop our business and inform our marketing strategy
To make suggestions and recommendations to you about services/ products that may be of interest to you	Identity Contact Technical Usage	Our legitimate interest to develop and grow our business

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have purchased services from us and you have not opted out of receiving that marketing.

Third-party marketing

Unless you choose not to receive selected partner offers by post when placing your order we may share your information with a selected third party organisation. We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. We do not disclose your telephone number or e-mail address to Epsilon Abacus.

Opting out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the third parties set out below for the purposes set out in the table in paragraph 4 above.

• Service providers acting as processors based in the UK who provide services to us, including but not limited to, IT,
• Professional advisers acting as processors or joint controllers who provide services to us.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
• Third party service providers who provide services that involve data processing, translation, technology, research, banking and payment, customer contact, data entry and processing, litigation support, marketing and security services and other similar services.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
• Third parties with whom we share you data in order for them to market to you with goods that may be of interest. This company is Epsilon Abacus.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

Some of our external third parties are based or send personal data outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for regulatory purposes. Due to the nature of our business and the guarantees involved we define customers as having placed an order within the last two years.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. If you wish to request a copy of this information please contact us at sar@jparkers.co.uk

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience particularly in compliance with our agreed terms and conditions with you (in the case of customers of J Parkers), or agreed terms of business (in the case of suppliers to J Parkers). We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Cookies

In addition to personal information you optionally provide, we may also collect anonymous information about you when you visit the Site using cookies.

Cookies are small pieces of information that are placed on your computer by websites you visit. Cookies enable us to recognise your visit to the Site as unique from that of other visitors but without learning your identity. The Site also includes web beacons which work with cookies and log when you visit or use different content on the Site or on our communications with you, so that we can understand whether particular content is of interest.

The collection of anonymous data via cookies or web beacons allows us to make sure our websites work effectively during your visit to the Site, to track our own performance and store your preferences and settings and also allows us to display content which can be more personalised to your interests, thereby enhancing the overall experience you receive when using the Site.

We do our utmost to respect a user’s privacy. The collection of information/cookies allows us to manage, monitor and improve services. It also allows us to provide personalised services unique to individual users and sell advertising space ensuring we can provide a service completely free of charge to our readers (some enhanced paid for services may also be available separately). More information about the use of cookies to provide personalised advertising services is available from www.youronlinechoices.com/uk.

In order to allow more personalised experiences unique to you, some of our trusted 3rd parties may also use cookies and tracking to build an overall, but anonymous, picture of interests or preferences based on browsing habits and to offer a more personal experience. At present no 3rd party cookies are used on this site.

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Click here for instructions on controlling cookies in the most recent version of Windows Explorer (Users of other browsers should contact their manufacturer for instructions). You can learn more about cookies and how to reject cookies using different types of browser by visiting www.allaboutcookies.org.

Separate tools are also available for managing local shared objects or ‘Flash cookies’ from Adobe website. These cookies may be used by us to manage the effective delivery of services using video or other flash related content.

If you choose not to receive our cookies, we cannot guarantee that your experience with the Site will be as enriched as if you do receive cookies.

Our website makes use of 'cookies'. We use them to record the details of the items as you add them to your basket. Once you select 'Place order' the details are passed to the secure server for processing. The cookie information lasts only for the duration of your browser session, i.e., on closing your browser, the information disappears. The 'help' information for your browser will explain how you can control the use of cookies. However, for our website to function correctly the cookie facility must be enabled. Visitors to our websites

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

 

COOKIE name	COOKIE Description
CSPSESSIONID-SP-80-UP-, CSPSESSIONID-SP-443-UP-, CSPSESSIONID-SP-443-UP-csp-secure-parkers, CSPWSERVERID	Remembers who you are for the duration of your visit and what is in your shopping bag. Contains no personally identifiable information or credit card details. The website wouldn't work for you without them.
_utma, _utmb, _utmc, _utmz	Google Analytics. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
order_{OrderReference}	Stores the order reference of your purchase to ensure that your order is tracked correctly in Google Analytics. Contains no personally identifiable information or credit card details.

 

Security

• We take the security of the information you provide very seriously. When you select the 'Proceed to checkout' button you are asked whether you wish to transfer to a secure server. Having accepted the transfer your order details are transferred to that secure server and you will see that an image of a locked padlock appears on the bottom line of your browser. This tells you that the information you supply on the order form will be transmitted securely in an encrypted form.

 

Last updated: 24th May 2018.